While we strive to answer as many of the most common questions as possible here, we are aware that sometimes there are things that need more explaining or support. For further assistance, feel free to contact us. Our goal is always to answer in a timely manner, under normal circumstances we answer within 1-2 business days. Please keep in mind that during certain times e.g. holidays, new collection releases etc. our response times might be longer. NOTE! For complete information regarding orders and returns we refer you to our Terms & Conditions. The FAQ is just a quick summarization of our most common questions.
Customer service orders, missing items, tracking issues, refunds etc. email@example.com Technical support bug repports, technical issues, coupons not working, problems completing orders etc. firstname.lastname@example.org Collaborations collaboration, ambassador requests etc. email@example.com Retailers Retailer requests firstname.lastname@example.org
Orders & Shipping
- Sweden 1-3 business days – 49 SEK
- Europe 4-7 business days – 99 SEK
- Outside Europe 7-12 business days – 199 SEK
Free shipping on all orders from 700 SEK (exkl. the shipping cost) and above.
We only store shipping information. For any and all details regarding your payment (including lost invoice, payment disputes etc.) you will need to contact the payment gateway provider you used during your checkout process.
- Are you on a computer or a smart phone (iPhone or Android)
- What browser are you using (and what version, e.g. Chrome Version 52.0.2743.116)